This Refund Policy explains how refunds and cancellations are handled at CredPayZ.
1. Service Charges
Our service charges are applied for facilitating your transaction. Once a transaction has been successfully processed, the service charge is non-refundable as the service has already been delivered.
2. Failed Transactions
If a transaction fails due to a technical error on our end and the amount is not credited as agreed, we will either re-process the transaction or refund the amount in full. Refunds for failed transactions are typically processed within 5–7 working days.
3. Cancellations
If you wish to cancel a transaction, please contact us before processing begins. Once a transaction is in progress, it cannot be cancelled.
4. How to Request a Refund
To request a refund for a failed transaction, contact us immediately on WhatsApp at 9911312139 with your transaction details. We will investigate and respond promptly.
5. Contact
For all refund-related queries, reach us at 9911312139. We're available 24/7.
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